To Have and to Hold in Traverse City, MI Closed now

Reviews about To Have and to Hold

• ★ ☆ ☆ ☆ ☆

  February 13, 2020, by Kate Brayman
  My first visit at To Have and To Hold was wonderful. Meg was the one who helped me. She was very knowledgeable and helped me find the perfect dress. She ordered it for me and took my measurements. She let me know that the shop was changing ownership and would no longer be working there when I returned to have my dress fitted. That’s where the one star review kicks in. I received a call to “come pick up my dress whenever I had 5 minutes” and was told I could just stop by or schedule an appointment. I knew this was incorrect as the first time you see the dress is in fact a fitting. So I scheduled a fitting online for 11:30. When I arrived I was not greeted and heard the words “oh you must be Kate.” And was told I’d have to wait, which was fine as I know some appointments run long. However, my wedding dress was sitting on the rack facing the front entrance where anyone could have picked it up. Once I was able to try it on, we walked out to look at it in the mirror, while the other group was making their purchase when the lady that was SUPPOSED to be helping us very loudly said “oh I forgot they were even here.” When she FINALLY got around to “helping” us, we told her where we noticed small flaws in the dress and she told me my seamstress would have to take care of it. She finished the appointment by telling us we were “young” and putting my dress in a lovely pink plastic bag. I was astonished and COMPLETELY unimpressed. This was entirely the opposite of my initial experience. I never even had my hand shaken nor was I introduced to the woman who was supposed to be helping this feel like a special moment. Not a forgotten and inconvenient APPOINTMENT! I hope this is not something that continues to be an issue. But I would not recommend coming here to any of my “young” friends as it is apparently expected to be treated like this.